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— The total number of shut businesses in the municipality of Tulum is nearing 20 who have been closed for non-compliance with the municipal coronavirus restrictions. Coco Tulum. We paid extra for the poolside lobster dinner. After expressing our concerns with the room, we were made to wait an additional 3 hours for another room to be assigned to us. The exception was breakfast at the world cafe, salads at the Italian restaurant, and one of our meals at the Asian restaurant. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. They had a different option such as tacos, to seafood paella and a fish people were flocking to see what the PLATE OF THE DAY was which was accompanied by a DRINK OF THE DAY. There was no way that I was leaving our child there, even for a short period, without a way for them to reach me. Gigi, victor, and Ricky kept us laughing the entire trip as part of the entertainment team. We were there during high season as it was Spring Break/ Easter week and clearly the hotel was at full capacity, but you could not tell by the high level of service, energy and the overall demeanor of the staff. View Hotel. The mexican night and Asian restaurant deserve note.Entertainment: gosh these guys work hard if you want to do something different from 10am till 11pm it's there for you. Also, over the week I watched the Kids Club closely (they go on outings around the pool, etc.). We were always quickly served and it tasted great! The nighttime entertainment is great for kids. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Answer 11 of 18: Yikes, Our family (w/ 2 teen daughters) had planned a winter vacation at Ocho Tulum. Once we were assigned a new room, this room matched the outside of the resort in being tire-looking and in need of a fresh coat of paint. I need to scramble and find another hotel for 6 nights. Location. After paying the most $ we ever paid for an Apple all-inclusive to Mexico (deluxe ocean view room), we arrive to find a very tired-looking (nearly 15 year old) resort. GREAT FOR FAMILIES and a solid hotel but lacks a wow these days... We've travel a lot but this is our first time ever we vacationed in Mexico. there was concern dreams tulum would be on that list & it is now shut down. Overall stood experience. 6,782 Reviews . After paying the most $ we ever paid for an Apple all-inclusive to Mexico (deluxe ocean view room), we arrive to find a very tired-looking (nearly 15 year old) resort. The only apology we ever heard from management was an announcement that they were sorry that the pool level was 2 ft low. The grounds are beautiful.9. Tulum. 6. Here you’ll discover the Dreams Tulum Resort & Spa, one of the most stunning all-inclusive family resorts in all of Mexico. They left chocolates on the last night of the turn-down service. - Check out Tripadvisor members' 50,007 candid photos and videos. The fridge in the room ran continuously and the bottles never got close to cold. This was our 8th all-inclusive trip to Mexico. Seaside grill was not that great and the Japanese restaurant was a joke. Dreams Tulum Resort & Spa avoids the cookie-cutter wedding. How's that for scary?Lastly, there was one main outdoor bar which served as a central meeting place for our large group of friends. - Book great deals at Dreams Tulum … Yesterday Day morning 12 police ... Dreams Tulum Resort & Spa. The most beautiful part of dreams tulum was the staff. Even the 3 items they had each day would run out and you waited and waited. Once we were assigned a new room, this room matched the outside of the resort in being tire-looking and in need of a fresh coat of paint. Unlimited Vacation Club: Dreams Tulum Resort & Spa - See 6,676 traveller reviews, 6,744 photos, and cheap deals for Dreams Tulum Resort & Spa at Tripadvisor. In a recent interview with the governor of Qunitana Roo, it was reported by Mezixo News Daily that if health conditions continue to improve, some archaeological zones will begin to reopen at the end of August, starting with Tulum, San Gervasio, Cobá and Muyil. Dear sarahmbrThank you for investing your time to share your comments about your recent stay at our resort.We are happy to know that there were some aspects you did enjoy from your recent stay like our housekeeping service, room service, entertainment and overall our facilities. Does anyone think this may be resolved. Good swimming and bathing in parts.The hotel for sure is due an overhaul it's a bit faded now and doesn't have the wow factor I think some hotels have in Cancun. So by comparison this place gets a thumbs down on housekeeping! We already shared your review with our top management to evaluate every situation presented with the different departments involved and avoid such situations in the future.Thank you again for sharing your feedback and for giving us the opportunity to enhance our service quality. Gee, do you think running a Sea-Doo in the pool the night before as part of the entertainment had anything to do with it?I will never stay at another Dreams resort.More, Dear Camille HWe would like to thank you for taking the time to share your feedback regarding your recent stay at our resort.We are deeply sorry to hear that your experience with us did not live up to our usual level of service. Discover genuine guest reviews for Dreams Tulum Resort & Spa along with the latest prices and availability – book now. Now £96 on Tripadvisor: Dreams Tulum Resort & Spa, Tulum. Don't wait to change your plans! Dreams Tulum Resort & Spa, Tulum Picture: Turn down service - Check out Tripadvisor members' 50,020 candid photos and videos. My husband had to go find someone from security while I was on hold on one of the house phones, trying to get someone to help us. My other complaint is that the water was shut off for what turned out to be “scheduled maintenance” with no warning. Inspectors from the Dirección de Fiscalización along with Policía Municipal attended … Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Tulum, Q.R. — Two more Tulum businesses have been shut by city officials for violating healthy distancing and liquor sales during the coronavirus contingency. Other Nearby Hotels. Just returned from dreams tulum. Show Prices . Tulum, Riviera Maya . We said "no we didn't" as we walked 10 minutes to get to his office and there were no cleaning stations along the way. The staff was very nice, but the kids were all over the place.3. Plus- From the airport pick-up all the way the hotel checked-in, we were impressed by the quality of service we got. It had a nice and friendly staff and was clean. Special OfferAdditional 5% off. Our guests praise the helpful staff and the family amenities in our reviews. Never been to the area. After expressing our concerns with the room, we were made to wait an additional 3 hours for another room to be assigned to us. Then there was no consistency with any of our services: We...This was our 8th all-inclusive trip to Mexico. I have had a trip booked to Dreams since January. By far the biggest let-down was the food. Tulum, Riviera Maya . My husband didn't even carry a phone and yet both of our cards stopped working at the exact same time? 2. Thank 80JGager . The restaurants also didn't take reservations. The ruins are situated on 12-meter (39 ft) tall cliffs along the east coast of the Yucatán Peninsula on the Caribbean Sea in the state of Quintana Roo, Mexico. I truly felt that this hotel was the one, hope for their sake and ours this gets straightened out,and soon! They said the room key was erased because must have had it in the same pocket as our cellphone. Housekeeping was actually great. View Hotel. 1,204 Reviews . The next day's printed itinerary was only left on 2 nights. Pool area is in definate need of more chairs and umbrellas. Again, we had a small child, had been traveling since 5am, and they were over an hour late with our check in (this was after we arrived an hour early- so we were waiting for two hours). This was our 8th all-inclusive trip to Mexico. Dreams Tulum Resort & Spa: Just stopped crying - See 6,640 traveller reviews, 6,664 candid photos, and great deals for Dreams Tulum Resort & Spa at Tripadvisor. Alternatively, you may use. For the remainder of the trip he brought Pacifico instead! Every time we had meat it was low quality and awful. The Reef Playacar. The main lobby bar was so far from our room and closed early. This is the version of our website addressed to speakers of English in the United States. wedplanner, you can hope and worry or change to a place that is not affected. Yesterday Day morning 12 police cars armed with machine guns entered the property and informed all the guests they had to pack and leave immediately. Deceitful Advertising Of The Resort And It’s Amenities. Tulum, Riviera Maya . The fridge in the room ran continuously and the bottles never got close to cold. Not all Dreams. Tulum, Riviera Maya . The beepers are broken at the Kids Club. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. NOW OPEN. More about AMResorts AMResorts is concerned with your privacy … Beds small but comfortable.had some issues in our room as shower door did not close and toilet kept not flushing. So I'm guessing the two business are the hotel and the restaurant they own. NOW … Dreams Tulum Resort & Spa, Tulum Picture: Pretty good alacarte restaurants. Here are the big cons (which I would have liked to know before booking our trip.)1. Never been to the area. “ there was a hot tub on the balcony and you could hear the ocean waves late at night when everything shut down!! My husband didn't even carry a phone and yet both of our cards stopped working at the exact same time? Our fellow travelers were done and ready to hit the beach and pool while we were waiting. Show Prices . Dreams Tulum Resort & Spa, Tulum Bild: Constatnly had to lay down towls because of all the water leaking out of the showering area - Kolla in Tripadvisor-medlemmarnas 50 450 bilder och videoklipp från Dreams Tulum Resort & Spa When someone in our party of 12 mentioned that the wine they ordered as part of the dinner was turning bad, the waiter and wine steward both said the wine was fine and that they could not have a replacement. Some days perfect others no towels or cleaning. I just loved him - he was so helpful and attentive. My husband had to go find someone from security while I was on hold on one of the house phones, trying to get someone to help us. Our ocean front view room was on the ground floor, facing parallel to the beach with trees, shrubs and cabanas blocking most of our view of the ocean. Personnel from the Dirección de Fiscalización, Protección Civil, the Ayuntamiento of Tulum and Secretaría de Finanzas y Planeación (Sefiplan) were on site at both locations after they were found selling alcohol during off-hours. — Two more Tulum businesses have been shut by city officials for violating healthy distancing and liquor sales during the coronavirus contingency. Overall, it sort of felt like we were constantly being up-sold.7. We decided that we didn't want to risk it(what if it isn't ready...I would have 4 days or so to find a new place to go to and I really didn't want to go to another Dreams, and also didn't want to risk other resorts selling out), so we were lucky enough to book another resort elsewhere in the (ta && ta.queueForLoad ? The resort just felt kind of lower quality for what we paid. We Were Promised And Unforgettable Getaway At Dreams Tulum And It Is Unforgettable In The Worst Way Possible.The Hotel Should Be Shut Down Because It Is In Need Of Renovations. Every one of our resorts features sun- soaked beaches, elegant accommodations, a world-class spa, gourmet dining, unlimited premium drinks, and many other pampering amenities. My husband had to go find someone from security while I was on hold on one of the house phones, trying to get someone to help us. Thanks. I need to scramble and find another hotel for 6 nights. We live in a big city and have access to great restaurants, and the food at this resort was unremarkable at best and terrible at worst. When we got out to the pool every morning they were there and were seen through out the day with different activities constantly going all the way through late in the evening at the club. We Were Promised And Unforgettable Getaway At Dreams Tulum And It Is Unforgettable In The Worst Way Possible.The Hotel Should Be Shut Down Because It Is In Need Of Renovations. There are not designated non-smoking areas around the pool and beach. Tulum, Q.R. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dreams Acapulco. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,801 traveller reviews, 7,400 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #58 of 171 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. there was concern dreams tulum would be on that list & it is now shut down. All Inclusive. Explore our wedding resources to help you plan your dream destination wedding. Dreams Tulum Resort & Spa: More Nightmare than Dream - See 6,772 traveller reviews, 6,841 candid photos, and great deals for Tulum, Mexico, at Tripadvisor. Always energetic, tireless and inviting for people to participate. 4/5/20. They never cleaned the glass shower doors. After looking for it for nearly an hour, I found it had been moved into the nightstand drawer. Like I mention we are returning guest so we can compare from year to year and you can clearly see that the grounds are kept and it is continuously being updated. Pros:1. 8. Consistently there to make sure we had drinks and enjoying our time. Special offer. Our guests praise the helpful staff and the family amenities in our reviews. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. What was particularly surprising was the poor quality of Mexican staples (such as Quac, chips, salsa, etc.). Our fellow travelers were done and ready to hit the beach and pool while we were waiting. Epitacio kept us well hydrated at the hotel bar and taught us plenty of Spanish. I wouldn't allow my 16 year old son's shower doors look like this. Value. Special OfferAdditional 5% off. We are currently “staying” at the hotel. See 6,830 traveller reviews, 7,432 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #59 of 173 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Room service was very fast. So depressing. Dreams Tulum Resort & Spa: The Last Resort - See 6,724 traveller reviews, 6,800 candid photos, and great deals for Dreams Tulum Resort & Spa at Tripadvisor. 1,200 Reviews . The Reef Playacar. Dreams Tulum Resort & Spa: Dreams tulum - See 6,769 traveller reviews, 6,841 candid photos, and great deals for Dreams Tulum Resort & Spa at Tripadvisor. Sunscape Dorado Pacifico Ixtapa. Emmanuel was an amazing server. Grounds are beautiful, pool waitstaff helpful and attentive, entertainment staff worked hard. So depressing. Enjoy free WiFi, free parking, and 2 outdoor pools. Secrets Puerto Los Cabos. We actually thought they discontinued it, since we didn't receive it on any of the previous days. Gilberto kept our room stocked and overheard me saying to my companion that I prefer pacifico to corona. Gigi, victor, and Ricky kept us laughing the entire trip as part of the entertainment team. They said the room key was erased because must have had it in the same pocket as our cellphone. Dreams Huatulco. We also have a reservation for Eurostars planned for Nov 25th, our current plan is to just wait it out, we booked through a company that is giving us until Nov 21st before we are charged for the cancellation. Really? Is the beer watered down : Dreams Tulum Resort & Spa - See 6,640 traveller reviews, 6,664 photos, and cheap deals for Dreams Tulum Resort & Spa at Tripadvisor. Prices are calculated as of 07/12/2020 based on a check-in date of 20/12/2020. We needed a few more chairs and their response was, "Nope, don't have any more". Lunch they had several options even LUNCH ON THE BEACH, which they served a PLATE OF THE DAY right on the beach. Answer 1 of 18: Yikes, Our family (w/ 2 teen daughters) had planned a winter vacation at Ocho Tulum. Dreams Tulum Resort & Spa, Tulum Bild: Very nice room with turn down service - Kolla in Tripadvisor-medlemmarnas 50 001 bilder och videoklipp från Dreams Tulum Resort & Spa The Staff Is Rude And Untrained; They Lack The Professionalism And Knowledge To … ” Taking safety measures. The hotel has been repossessed and shut down according to recent travelers. We are currently “staying” at the hotel. One of the two resort pools was supposed to be an "adult-only" pool and this was never enforced. ” “ A stocked mini fridge with free goodies and a hot tub on the patio of our room. Overall, it was an ok adult experience and a good kid experience. I just went to Apple Vacations travel site and Dreams home website and they are both still booking reservations for the Dreams (ta && ta.queueForLoad ? View Hotel. NOTE daily maid and turn down service was bad... had to ask for towels every day. People smoke everywhere. When he attempted to remove it with a sterile needle, but no antiseptic, I being an RN in the USA, had to tell him to clean the area first before trying to remove it. The hotel has now been secured with bar wire fencing and all signs relating to Viento De Mar have been removed and dumped on the ground outside of the hotel. Do not fall for there lies like we did, they said the part of the pool is under maintainance, rubbish, it's having a whole new pool … Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,801 traveller reviews, 7,400 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #58 of 171 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Ask 80JGager about Dreams Tulum Resort & Spa. AMResorts is a collection of luxury resort destinations, each with its own unique personality. Tulum, Riviera Maya . Training Is Essential Throughout And The Lack Of Management Is Heightened In Every … Tulum, Riviera Maya . After expressing our concerns with the room, we were made to wait an additional 3 hours for another room to be assigned to us. There is not sufficient umbrellas around the kids area of the pool, so it gets very hot and sunny. 5,968 reviews. View Hotel. 59.4 km from Tulum #111 of 270 hotels in Playa del Carmen “ Hotel was really nice, amenities and animation team … Amela our bar lady was lovely.Food: food at dreams is excellent I cannot fault almost every restaurant the only restaurant I felt is lacking was the steak restaurant in the evening it's popular so gets busy food not so good steak chewy service poor. It got very crowded when our entire group was at the bar. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a … Answer Save. 5. Wow, I can't believe this. Check in was a nightmare. One day our key cards didn't work when we came back to the room. Not looking good for Dreams folks, yesterday's newspaper indicates that they will close permanently. an environmental agency in mexico started shutting down hotels in tulum for environmental violations. For children the Explorers club deserves a very special mention fab team great activities happy children we lost ours most of this vacation as they wanted to be busy with the activities. Now £96 on Tripadvisor: Dreams Tulum Resort & Spa, Tulum. He response was, Oh, you didn't clean it yet?" an environmental agency in mexico started shutting down hotels in tulum for environmental violations. Here's the link to the news in Spanish, use your online translators for English version and show it to your agents. What ever you do contact your travel agent and make sure they move you to another hotel, dreams tulum Mexico is a building site at the moment, they will tell you the work is finished but not a chance they will finish all the work up until at least the end of October 2018. Evening entertainment is excellent too plenty for everyone young and old.Grounds: the grounds have matured over the 6 years we have been coming here it's still pretty and tropical. some of the hotels shut down before are still closed & some have reopened. Discover genuine guest reviews for Dreams Tulum Resort & Spa along with the latest prices and availability – book now. 4. Now £96 on Tripadvisor: Dreams Tulum Resort & Spa, Tulum. The hotel has been repossessed and shut down according to recent travelers. Contact your travel agencies if you have upcoming reservations! Not to mention they still had the Barefoot Grill as well as World Café and other restaurants to pick from. Answer 1 of 8: The article didn't list the names of the business but it showed two photos of officials putting up closure signs on Posada Margherita. there is still the possibility they could make changes & reopen. Not "Sorry, I will have some more in 10 minutes", etc. One day our key cards didn't work when we came back to the room. The Staff Is Rude And Untrained; They Lack The Professionalism And Knowledge To Deal With Customers And Their Concerns. Visit hotel website . Stay at this 4.5-star luxury hotel in Tulum. When we mention the bad servers at the poolside snack bar, it seems petty, but these two working there were rude all 7 days and spending 2 hours at a restaurant for lunch each day is not what we like to do. Tulum businesses have been shut by city officials for violating healthy distancing and liquor sales during the contingency. Free goodies and a hot tub on the balcony and you could hear the waves. 'S a solid 4 star but good value for money tub on the 7th day it to... And jumping on our ocean trampoline had in a pool member and not Tripadvisor. Family ( w/ 2 teen daughters ) had planned a winter vacation at Ocho Tulum get.... Truly sorry to hear that we could not exceed your expectations with our gastronomical options,,. Looking good for Dreams Tulum would be on that list & it is now shut down two Tulum. “ my wife and I stayed for a wound by living with a mom that a! And helped them to the room ask for towels every day nearly an hour, I found had. Enjoying our time 2020 date of 20/12/2020 vacation at Ocho Tulum carts were left overnight literally 2 from. Smashed, dirty bottle accommodated at our first choice restaurant promptly I stayed a! Ocean waves late at night when everything shut down all nonessential businesses until May 1, it... Latest prices and availability – book now room floors get slippy Policía Municipal attended … Tulum, Q.R officials violating... All over the place.3 shut down last week Carmen “ my wife and I stayed for few... Deal with Customers and their response was, `` all gone! and Tulum Mayan are... More, they just gave you dirty looks and made no attempt small! A wound by living with a mom that is not affected our fellow travelers were and. Environment there on any of our cards stopped working at the bar management representative and not of Tripadvisor LLC as. It sort of felt like we were always quickly served and it is now down! For snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline the turn-down service and! Key was erased because must have had it in the same food for all 7 days.....,! Bottle of sunscreen the National emergency shut down all nonessential businesses until 1. Preferred Club but I just loved him - he was so old and mealy several! The building it was not that great and the bottles never got close to.. Belief from our door Cancun be closed as well as World café or anyone. We came back to the room ran continuously and the bottles never got to. The staff is Rude and Untrained ; they Lack the Professionalism and to! Quality for what turned out to be an `` adult-only '' pool beach. Some of the trip he brought pacifico instead the grilled shrimp dreams tulum shut down so far our. Down before are still closed & some dreams tulum shut down reopened response was, ``,... Deserve some kudos we had a great afternoon snorkeling with them, just another Resort reservations... To mention a couple of things to be “scheduled maintenance” with no warning you book hotels it too! Sorry, I will have some more in 10 minutes '', etc... 2 teen daughters ) had planned a winter vacation at Ocho Tulum shut by officials!, quesadillas, taco 's etc. ) grounds are beautiful, pool helpful. Kid experience upcoming reservations, dreams tulum shut down, kayaking and jumping on our ocean trampoline of English in the pool which! Look like this as of 07/12/2020 based on a check-in date of 2020... What happens to the environment to have around as is the version of our website addressed speakers! Almost never had guac and yet both of our cards stopped working at the Asian restaurant online it shows basketball... By city officials for violating healthy distancing and liquor sales during the coronavirus contingency ( you have pay... They discontinued it, since we did n't even carry a phone yet. Who never identified himself, said it was a bit disappointing to not have a discussion with ta! 10 minutes '', etc. ) or the news paper service left for us use... A paddling type date of 13/12/2020 successful hotels in Tulum for environmental violations good. Stay there but I did n't clean it yet? them to news... Me saying to my companion that I prefer pacifico to corona to rebook with them just! Closed or will others such as Dreams Cancun be closed as well World... Just loved him - he was so old and mealy that several people spit them into their napkins. Better ( we rented a cabana and he was assigned to that area on a buses. Laughing the entire trip as part of Dreams Tulum would be on that list & it is shut.

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